THE TJ WAY
Our Customer Journey
The Initial Consultation
We take the time to connect with you via Zoom or phone call to understand your project and determine if we can assist you.
Our approach begins with a comprehensive requirements gathering process, ensuring that we fully understand your project's needs and goals .
Through thoughtful questions and discussions, we gather information about your requirements, preferences, and budget.
This process allows us to tailor our solutions to fit your specific preferences, ensuring a personalized experience that aligns with your vision .
By understanding your priorities and expectations, we can create a plan that not only meets but exceeds your requirements. Our goal is to ensure that the final outcome reflects your unique style and aspirations.
On-Site Appointment:
We arrange a visit to your property to discuss your color choices and take accurate room measurements.
This personalized approach ensures that every detail is considered, creating a harmonious and aesthetically pleasing environment.
This allows us to provide tailored advice and recommendations based on your space and requirements.
Our team utilizes advanced tools to scan and match any color you desire, ensuring perfect harmony with your existing decor .
We can also color scan any colour you would like matched in your home, even a pair of your favorite shoes!
This unique service allows us to capture the exact hue from any item, providing you with a customized palette that reflects your personal style and preferences.
By integrating this technology into our process, we can offer a seamless and efficient service that perfectly matches your vision.
Whether you’re inspired by the natural tones of your surroundings or the unique shade of your favorite accessories, we ensure that your space reflects your individuality.
Customized Quotation:
Following the on-site appointment, we prepare a unique and detailed quotation that aligns with your budget.
This ensures that you receive a personalized assessment tailored to your specific needs and expectations.
Our quote provides transparency and clarity, ensuring you have a comprehensive understanding of the costs involved.
We prioritize clarity in all our communications, offering a breakdown of each expense to facilitate a clear understanding of the project scope.
By providing this level of detail, we aim to empower you to make informed decisions with confidence, knowing that every aspect of the project has been considered.
Your Decision:
We will contact you within a few days to confirm if the quote includes everything you wanted.
We aim to ensure that all your needs and specifications are accurately reflected in our proposal.
Your decision to work with us on the project is important, and we respect your choice.
We recognize that choosing a service provider is a significant decision, and we appreciate the trust you place in us.
If you decide not to proceed with us, we kindly request that you inform us through a call, text, WhatsApp, or message, stating "no thank you."
This clear communication helps us understand your decision and improve our services.
Please rest assured that we never take this personally, and your feedback is valuable to us.
Your insights allow us to refine our approach and enhance our customer interactions.
Your communication really helps us stay updated on the stages of our sales process.
It enables us to continually improve and ensure that we are meeting your expectations at every step.
Booking Fee:
To secure your booking, we request a booking fee
This is typically 25% of the quoted price.
This demonstrates a mutual commitment between us.
We are dedicated to completing the work you require, and we appreciate your trust in us.
This also helps us reserve the necessary resources and schedule for your project.
Booking Confirmation:
To secure your booking, we request a booking fee.
This initial step ensures that both parties are committed to the project, fostering a strong partnership from the outset.
This is typically 25% of the quoted price. By providing this deposit, you enable us to allocate resources efficiently and prioritize your project within our schedule.
This demonstrates a mutual commitment between us.
We value your decision to work with us and aim to uphold our part by delivering high-quality service tailored to your needs.
We are dedicated to completing the work you require, and we appreciate your trust in us.
Your confidence in our capabilities is something we strive to honor with exceptional results.
This also helps us reserve the necessary resources and schedule for your project.
By securing your booking with a deposit, we ensure that everything is in place for a seamless execution of your project, from start to finish.
Pre-Work Confirmation:
A week before commencing the project, we will contact you to reconfirm the start date.
This communication ensures clarity and helps both parties remain aligned with the project timeline.
We can also use this opportunity to address any last-minute details or concerns you may have.
Our goal is to provide a seamless experience by resolving any issues beforehand, ensuring that the project begins smoothly.
Your satisfaction is our priority, and we encourage open communication to ensure all your expectations are met.
This proactive approach helps us deliver exceptional results while accommodating any specific needs you might have.
Your Project
Flexible Work Hours:
Typically we start our work between 8:00 am and 8:30 am, taking into account the specific requirements of your project. Our flexibility allows us to adapt to your needs, adjusting our start and finish times to suit your schedule, ensuring minimal disruption to your daily routine.
Dedicated Attention:
When we begin your decorating project, you become our sole focus. We prioritize your project and ensure that our team remains dedicated to completing the work without disappearing for days or weeks on end. This commitment means you receive our undivided attention, and we complete your project efficiently and on time.
Minimizing Disruption:
Working with our customers for over 25 years, we understand that having decorating work done can cause disruptions to your busy life. Our experience allows us to minimize any inconveniences, making the process as smooth as possible for you and your family.
Your Comfort is Essential:
We prioritize your comfort throughout the project. Our team takes every measure to ensure that having us in your home is as painless as possible.
We respect your space and maintain a tidy and organized work environment, ensuring that our presence is minimally intrusive.
Protection of Possessions:
All the necessary materials, including protective flooring, dustsheets, plastic sheeting, and masking tapes, to safeguard your possessions during the painting and decorating process are provided by us.
Your belongings will be protected from any potential damage, giving you peace of mind throughout the project.
We are committed to delivering high-quality painting and decorating services while prioritizing your convenience and satisfaction. Our team will work closely with you to ensure that the process is smooth, efficient, and minimally disruptive to your daily life. Your satisfaction is our ultimate goal, and we strive to exceed your expectations with every project.
Final Walk-Through and Sign-Off:
As the project nears completion, we conduct a final walk-through to identify any areas that may require additional attention.
This step is essential to ensure that every detail meets the high standards we set and your expectations.
We ensure that everything meets your satisfaction, making any necessary touch-ups or adjustments. Our team is dedicated to delivering the best results we can, and we will address any concerns promptly to ensure you are delighted with the outcome.
Once you are fully satisfied, we kindly request your sign-off on the job.
This formal approval helps us finalize the project, confirming that we have met your expectations and completed all tasks to your satisfaction.
Final Day:
Final Invoice: We will send you a detailed final invoice for the completed project via email.
This invoice will include all the agreed-upon costs and any additional expenses incurred during the work, ensuring transparency and clarity.
Tools and Equipment Removal: Our team will carefully remove all our tools and equipment from your home. You can rest assured that we will leave your space clean and free of any clutter related to the project, respecting your environment.
Thorough Vacuuming: We understand the importance of leaving your rooms clean and tidy. Before we wrap up, we will vacuum all the areas we have worked in, ensuring a spotless finish to our service.
Furniture Placement: Our team will take care to put back all the furniture and any belongings to their original positions.
We respect your space and will ensure that everything is returned to its proper place, leaving your rooms looking neat and organized.
Final Walk-through: Before our departure, we will conduct a final walk-through of the completed work.
This allows us to address any areas of concern and make any necessary touch-ups to ensure your utmost satisfaction with the outcome.
Settling the Invoice: To finalize the project, we kindly request that the invoice be settled promptly before we leave on the final day.
We offer the convenience of bank transfer as a payment method, and once the payment is received, we will provide you with the necessary documentation for your records.
At TJ Painting and Decorating, our commitment to professionalism and customer satisfaction extends to the final day of the project.
We aim to complete the job to the highest standards, leaving your space immaculate and ensuring a seamless transition back to your daily family life.
Feedback and Reviews:
Your feedback and reviews are invaluable to us in growing our business and reaching more people who can benefit from our services.
Recommend Us to Others:
If you're pleased with the quality of our work and service, we kindly ask for your recommendation to friends, colleagues [3], or family members who may require a painter and decorator.
Google Review: Taking a few moments to leave a Google review would be greatly appreciated. Your review helps us showcase the value we provide and assists others in making informed decisions. (We can send you an email to help with writing a review for us.)
Video Testimonial Option:
We understand that not everyone prefers written reviews. If you feel more comfortable, you can also provide a video testimonial, which adds a personal touch and can be influential to potential clients. (We can send you an email to help with writing a review for us.)
Your Positive Experience Matters:
We genuinely value your honest opinion and continually strive to improve based on customer feedback. Your words carry weight and make a significant difference in supporting our business.
Contribution to Success:
Thank you in advance for considering sharing your positive experience, whether through a written review or a video testimonial. Your support helps us serve more customers like yourself and contribute to the success of our business.